Privacy & Cookie Policy

Mellovea Medical is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

We may collect the following types of information:

• Personal information: Name, email address, phone number, delivery address, account login details, and other details you provide during bookings, purchases, or enquiries.
• Communication data: Feedback, comments, product reviews, testimonials, and support messages.
• Technical data: Your IP address, browser type, operating system, device information, and usage patterns collected through cookies and analytics tools.
• Session data: Page visit duration, interactions, and navigation paths.

We collect your information through:

• Forms completed on our website (e.g., booking forms, contact forms, checkout)
• Email correspondence or phone communication with us
• Customer reviews or feedback submitted online
• Automatically through cookies and analytics tools when you browse our site

We collect and use your personal data for the following purposes:

• To process bookings, orders, and payments
• To deliver your skincare and wellness products
• To provide personalised treatment recommendations or aftercare
• To improve user experience on our website
• To respond to enquiries and support requests
• To send service updates, promotions, or marketing content (if opted-in)
• To comply with legal obligations or for legitimate business interests

Our website is hosted on a secure third-party platform. Your data may be stored through secure servers protected by encryption, access controls, and firewalls. Only authorised personnel have access to customer data. We implement industry-standard security measures to prevent unauthorised access, misuse, or loss of data.

We use cookies to enhance your browsing experience and gather data on website usage. Cookies are small text files stored on your device that help us:

• Recognise returning visitors
• Understand site traffic and interaction
• Save your preferences for future visits
• Deliver targeted ads via trusted third-party tools (e.g., Facebook Pixel, Google Analytics)

Cookies do not collect personally identifiable information.

Managing Cookies: You can choose to disable cookies via your browser settings. Please note that doing so may affect the functionality of certain features on our website.

You can opt out or request data removal at any time. If you no longer want us to process your data or wish to update or delete your personal information, please contact us:

You have the right to:

• Access the personal data we hold about you
• Correct any inaccuracies
• Request the deletion of your data
• Object to data processing for marketing purposes
• Withdraw consent at any time